Job
Core
Trusted partner and advisor for business clients, guiding them from onboarding through long-term growth to ensure they derive value from communications technology.
Role type
Customer Success Manager (Account Manager)
Builds
Customer relationships and successful adoption of SIP trunking, virtual numbers, and SMS solutions
Domain
Global communications technology / Telecommunications
Deliverable
client delivery
Required skills
Relationship building, problem solving, translating business needs into technical solutions, proactive account management, data-informed analysis, cross-functional collaboration, account growth strategy, CRM management
Preferred skills
Experience in SaaS, Fintech, cloud technology, or telecommunications, familiarity with customer success platforms
Responsibilities
Build long-term partnerships with clients, guide customers through onboarding and implementation, identify and resolve customer challenges, monitor usage and performance to prevent issues, conduct regular business reviews, collaborate with technical teams, identify upsell/cross-sell opportunities, maintain accurate CRM records
Seniority
Individual Contributor, mid-level
