HR Operations Analyst
Core
Primary operational support within HR division ensuring seamless service across the employee lifecycle via Tier-1 query resolution and data management.
Role type
HR Operations Analyst (Tier-1 Support & HRIS Administration)
Builds
Employee onboarding/offboarding workflows, data integrity in Workday HCM, and operational analytics for HR service delivery.
Domain
Human Resources / HR Information Systems
Deliverable
dashboards & analysis
Required skills
Workday HCM administration, Tier-1 ticket triage and resolution, data auditing and governance, global data privacy compliance (GDPR), system testing (UAT/regression), process automation
Preferred skills
AI tools and Agentic AI integration, Google Workspace proficiency, Right-to-Work/I-9 verification processes
Technologies
Workday HCM, JIRA, SharePoint, Google Workspace
Responsibilities
Resolve incoming AskHR tickets within SLAs, audit and maintain worker transactional data in Workday, support cross-functional COEs (Recruiting, ER, Mobility, Payroll), execute system testing for HR software releases, generate Workday reports and analyze service metrics.
Seniority
Mid-level, hands-on IC