Associate Consultant
Core
Provide Help Desk support for large-scale Enterprise Customer's Managed Mobile Devices, triaging incidents and service requests.
Role type
Customer Service Desk Specialist / Analyst
Builds
Support for enterprise mobility and managed mobile devices
Domain
IT Operations / Enterprise Mobility
Deliverable
dashboards & analysis
Required skills
Incident management (ITIL), Telephony operations, Device enrolment, Mobile Device Management (MDM/MAM), Android/iOS troubleshooting
Preferred skills
Operations support in regulated environments, Major incident management, Contact centre call handling, MDM platforms (Workspace One, Ivanti Neurons, Microsoft Intune)
Responsibilities
Act as first point of contact for enterprise customers via phone & email; log, categorise, prioritise, and resolve tickets; Handle inbound/outbound calls; Assist with device enrolment and basic checks across Mobile Device Management Systems; Perform first-line MDM/MAM tasks (policy/compliance review, remote actions under guidance)
