Product Support Specialist
Core
Product Support Specialist managing technical issue escalations, product queries, and feature enablement for Blink's mobile enterprise platform.
Role type
Product Support Specialist (Technical Support & Product Enablement)
Builds
Blink mobile enterprise super-app for workers without desks
Domain
SaaS / Mobile Enterprise / Workplace Technology
Required skills
technical troubleshooting, product domain knowledge, documentation writing, project management, API usage, automation design
Preferred skills
internal communications, HTML/CSS/SQL/API familiarity, AI tool usage, multilingual support
Technologies
API, ticketing systems, AI-powered automation flows, intranet tools
Responsibilities
Manage technical support tickets from triage to resolution, provide expert product input to Product teams, conduct feature enablement sessions, identify trends for automation, escalate complex issues to engineering
Seniority
Mid-level, hands-on IC
