Operations Support Specialist
Core
Full-time on-site Operations Support Specialist providing administrative and Tier 1 IT support for office operations and employee lifecycle management.
Role type
Operations Support Specialist (IT & Admin)
Builds
Office operational backbone, employee onboarding/offboarding workflows, and IT support services.
Domain
AgTech / AI-powered crop intelligence
Deliverable
production ML models (via careerplan.io/jobs/34-003-B6-378-operations-support-specialist-at-taranis)
Required skills
IT support, hardware/software troubleshooting, employee lifecycle management, ticket handling, organizational skills, communication
Preferred skills
Ticketing systems (JIRA), IT administrative tools, agriculture/UAS experience, FAA Part 107 certificate, AI tools (Claude, Gemini)
Technologies
JIRA, Claude, Gemini
Responsibilities
Manage hardware setup and account creation for new hires; Provide first-line troubleshooting for office hardware, software, and connectivity; Handle inbound Tier 1 support tickets; Coordinate system offboarding and equipment retrieval; Support Flight Operations Managers with equipment tracking and document preparation; Maintain internal knowledge base articles.
Seniority
Mid-level, hands-on IC