Head of Customer Success
Core
Lead the Customer Success strategy and teams to help B2B SaaS customers evaluate, adopt, and maximize value from a technical platform.
Role type
Senior leadership Head of Customer Success
Builds
A scalable Customer Success organization and customer journey for B2B SaaS clients
Domain
B2B SaaS
Required skills
Strategic leadership, team building, scaling technical organizations, commercial judgment, data-driven decision-making, stakeholder influence, retention strategy, adoption improvement
Preferred skills
Developer tools experience, DevSecOps, leading pre-sales and post-sales teams, managing distributed teams
Technologies
DevSecOps, developer tools
Responsibilities
Lead overall Customer Success strategy and develop high-performing teams; Design and oversee the customer journey from evaluation to ongoing engagement; Partner with Sales to manage renewals, risks, and expansion opportunities; Collaborate with Product and Engineering to drive product improvements based on customer feedback; Establish scalable processes, metrics, and operating rhythms; Monitor customer health and team performance data to guide strategic decisions.