Job
Core
Handle incoming client inquiries via phone, email, and chat to provide product information, technical support, and troubleshooting for a multi-asset broker.
Role type
Client Support Agent (24/7 Shift Rotation)
Builds
Client satisfaction and resolution of trading platform/service issues
Domain
Financial Services / Trading Platforms
Deliverable
client delivery
Required skills
Customer support, technical troubleshooting, product knowledge, cross-functional collaboration, issue escalation, shift work adaptability
Preferred skills
Additional languages, relevant HORECA experience
Responsibilities
Respond to client inquiries via calls, emails, and chat; Provide product information and education; Troubleshoot and resolve client issues; Collaborate with cross-functional teams; Escalate complex issues; Identify areas for improvement
Seniority
Individual Contributor
