Senior Customer Success Manager, General Manufacturing
Core
Strategic relationship management for large manufacturing customers, driving adoption of AI-native software to operationalize shop-floor and plant-wide processes.
Role type
Senior Customer Success Manager (Enterprise Manufacturing)
Builds
AI-native software platform for manufacturing operations
Domain
Manufacturing / Industrial Operations / AI Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise account management, manufacturing shop-floor change implementation, executive stakeholder management, cross-functional team leadership, data-driven account health monitoring, revenue expansion strategy
Preferred skills
MES/ERP/systems familiarity, MBA/Masters degree
Technologies
Tulip platform, MES, ERP
Responsibilities
Own strategic success plans for a portfolio of large manufacturing customers; Drive customer adoption and value realization by aligning platform to operational goals; Monitor account health and lead renewal/retention strategies; Identify and co-own expansion opportunities; Mentor and coach other CSMs; Partner with Product, Support, and Technical teams to resolve issues and support integrations
Seniority
Senior, hands-on IC