Representative I, Relationship Management
Core
Own end-to-end renewal processes for a portfolio of accounts, driving product adoption and recurring revenue for S&P Global Market Intelligence's long-tail customer segment.
Role type
Individual contributor account management specialist
Builds
Recurring revenue and customer retention for market intelligence data solutions
Domain
Financial services / Market intelligence
Required skills
Account management, renewal process management, customer relationship management, data analytics, cross-selling, upselling, churn risk detection, stakeholder collaboration
Preferred skills
Active listening, empathy, curiosity about market-data solutions, results-oriented mindset
Technologies
Data and analytics tools
Responsibilities
Manage high-volume renewal portfolio, cultivate customer relationships, partner with sales teams for growth opportunities, monitor account health, provide guidance on non-routine issues, participate in training and development
Seniority
Mid-level, hands-on IC