Associate, Client Services (NFC)
Core
Provide client support and drive product usage/revenue for the Capital IQ Pro Platform via diagnostic conversations and consulting.
Role type
Associate, Client Services (Non-Financial Corporates)
Builds
Market Intelligence platform usage and client relationships
Domain
Financial Services / Market Intelligence
Deliverable
client delivery
Required skills
Communication, problem-solving, time management, organization, financial knowledge, industry knowledge (Energy, TMT, Metals & Mining)
Preferred skills
Leadership, teamwork, mentoring, training
Technologies
Capital IQ Pro Platform, Market Intelligence platform
Responsibilities
Provide customer service via phone, email, and web chats; support clients in Investment Banking, Private Equity, and Non-Financial Corporate segments; conduct product demos or webcasts; build internal Knowledge Base; mentor new hires.
Seniority
Entry Professional
