Specialist, Collection (EMEA)
Core
Collect overdue invoices from B2B clients via calls and emails to resolve delinquent accounts, enforce payment policies, and manage customer disputes to improve cash flow and reduce bad debt.
Role type
Senior IC debt collector (B2B)
Builds
Cash flow and revenue protection for S&P Global's credit and collections portfolio
Domain
Financial services / Accounts Receivable
Required skills
B2B collections experience, verbal and written English communication, problem solving, customer service, attention to detail, prioritization, MS Office Suite, SAP/Salesforce/HighRadius knowledge
Preferred skills
SAP, Salesforce, HighRadius in AR environment
Responsibilities
Follow up with clients for overdue invoice payments, enforce payment and service suspension policies, resolve customer disputes, reconcile sales ledger accounts, respond to customer and internal enquiries, escalate debt issues, collaborate with order management and sales teams, provide customer service on refunds and payment discrepancies, maintain customer contact information
Seniority
Mid-level, hands-on IC