Technical Relationship Manager
Core
Act as the single point of contact for all technical questions and firm-wide issues for Strategic Accounts, ensuring smooth deployment of Capital IQ Solutions and driving user growth.
Role type
Senior IC Technical Relationship Manager
Builds
Capital IQ Solutions technical initiatives and escalations for Strategic Accounts
Domain
Financial services / Market Data / Enterprise IT
Deliverable
client delivery
Required skills
Client service, technical project management, troubleshooting, MS Office proficiency, travel within Latin America and the US, work US/EMEA daytime hours
Preferred skills
Finance industry knowledge, Windows operating systems proficiency, project management, data analysis
Technologies
Capital IQ Solutions, Excel plugins, Windows operating systems
Responsibilities
Manage technical initiatives and escalations for assigned Strategic Accounts; assist Account Directors with technology-related items; conduct periodic Technical Account reviews; liaise with enterprise IT and Market Data contacts; provide feedback to internal Product teams; ensure trouble-free deployment of new platforms and retirement of legacy systems; facilitate user and usage growth to support renewals.
Seniority
Mid-level, individual contributor