Customer Success Manager (Fluent Russian)
Core
Proactively engage with customers to ensure they derive maximum value from S&P Global Energy solutions, focusing on onboarding, education, and enabling clients through remote and in-person training.
Role type
Individual contributor Customer Success Manager
Builds
Customer adoption, satisfaction, and value realization for energy and commodities market clients
Domain
Energy, commodities, finance
Deliverable
client delivery
Required skills
Fluency in Russian and English, customer relationship management, stakeholder engagement, data analysis, training delivery, project management, travel readiness
Preferred skills
Proficiency in Gainsight or Salesforce, industry knowledge in energy/commodities/finance, fluency in other European languages
Technologies
Gainsight, Salesforce
Responsibilities
Onboard customers and conduct training sessions, develop relationships with key stakeholders, monitor customer data to identify engagement opportunities, serve as a trusted advisor, capture engagement activities in Gainsight, anticipate and address customer challenges proactively
Seniority
Mid-level individual contributor (3+ years experience)
