Support Engineer
Core
Bridge between engineering and customers to ensure success at product, data, and engineering levels for SaaS hospitality platform.
Role type
Support Engineer (SaaS)
Builds
Customer-facing SaaS platform for hotel operations
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
SaaS customer success, software development, data/API/interface management, troubleshooting, data analysis, problem-solving
Preferred skills
Hotel operations, IT, testing platforms, professional services
Technologies
SaaS applications, APIs, data interfaces
Responsibilities
Manage technical issues and product requests, assist with setup/configuration/troubleshooting, manage data interfaces, present data summaries, document interfaces and processes, collaborate with engineering/QA, troubleshoot bugs, improve support processes
Seniority
Mid-level, customer-facing IC
