Support Specialist
Core
Provide technical and qualitative support to customers of a SaaS payments platform for the Managed IT Services industry.
Role type
Support Specialist
Builds
Customer support experience and product knowledge for MSP clients
Domain
SaaS / Payments / Managed IT Services
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, product setup assistance, clear communication, problem-solving, multitasking
Preferred skills
Zendesk familiarity
Responsibilities
Respond to customer inquiries via email, phone, or live chat; manage and prioritize support tickets; assist with product setup and troubleshooting; create and maintain knowledge base articles; conduct quality assurance checks on support interactions
Seniority
Individual Contributor
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