Support Specialist
HybridNo visa sponsorship
Core
Provide technical and qualitative support to customers of a SaaS payments platform for the Managed IT Services industry.
Role type
Support Specialist
Builds
Customer support experience and product adoption
Domain
SaaS / Payments / Managed IT Services
Deliverable
dashboards & analysis
Required skills
Technical troubleshooting, Ticket management, Product knowledge, Communication, Problem-solving
Preferred skills
Zendesk familiarity
Responsibilities
Respond to customer inquiries via email, phone, or live chat; Manage and prioritize support tickets; Troubleshoot product setup and usage issues; Create and maintain knowledge base articles; Conduct quality assurance checks on support interactions.
Seniority
Individual Contributor