Sr Associate Technical Client Support
Core
Provide expert-level technical support and troubleshooting for a global business intelligence tool used by investment professionals and corporations.
Role type
Senior Associate Technical Client Support (Senior IC)
Builds
Business intelligence tools for financial analysis, performance tracking, and risk assessment
Domain
Financial services / Business Intelligence
Deliverable
client delivery (via careerplan.io/jobs/331867-sr-associate-technical-client-support-at-sp-global)
Required skills
Technical troubleshooting, Windows platforms, CRM systems, network capture analysis, error log analysis, technical documentation, MS Office proficiency
Preferred skills
Experience with MI or CIQ products, LEAN process improvement, automation ideas
Responsibilities
Resolve complex client issues and provide long-term fixes, train non-technical support teams and new hires, contribute to internal process improvements and automation, serve as a resource for junior teammates
Seniority
Senior, hands-on IC