Sr Associate Technical Client Support
Core
Provide expert-level technical support and troubleshooting for a global business intelligence tool used by investment professionals and corporations.
Role type
Senior Associate Technical Client Support (Senior IC)
Builds
Business intelligence tools for financial analysis, performance tracking, and risk assessment (via careerplan.io/jobs/331867-2-sr-associate-technical-client-support-at-spgi)
Domain
Financial services / Business Intelligence
Deliverable
client delivery
Required skills
Technical troubleshooting, Windows platforms, CRM systems, network capture analysis, error log analysis, technical documentation, product functionality knowledge
Preferred skills
Lean automation, process improvement, training non-technical teams
Technologies
Windows, CRM, logging systems, MS Office
Responsibilities
Resolve complex client issues and provide long-term fixes, train new hires on product and processes, contribute to internal system improvements and automation ideas, serve as a resource for junior teammates
Seniority
Senior, hands-on IC