Associated Director, Customer Success
Core
Lead and develop a team of six Customer Success Managers across the APAC region to drive business growth, customer retention, and successful adoption of upstream oil and gas solutions.
Role type
Senior IC customer success manager (team lead)
Builds
Upstream oil and gas solutions for customers in the Oceania region
Domain
Oil and gas industry + customer success
Required skills
Team leadership, coaching, performance management, stakeholder relationship building, strategic partnership, data-driven insights, CRM proficiency, subject matter expertise
Preferred skills
CRM platforms (Salesforce, Gainsight), AI technologies, data analytics, change management, innovation
Technologies
Salesforce, Gainsight
Responsibilities
Lead and develop a team of six Customer Success Managers; Drive business growth and customer retention in the Oceania region; Partner strategically with commercial teams to align on regional initiatives; Conduct regular customer business reviews, health assessments, and training sessions; Leverage data-driven insights from CRM and customer success platforms; Act as subject matter expert and primary liaison between customers and internal teams
Seniority
Senior, hands-on IC