DevOps Support Engineer
Core
Support 24/7 operational readiness, incident management, and service continuity for TransUnion's US Core Credit products on the OneTru platform.
Role type
DevOps Support Engineer
Builds
Maintains reliability and availability of credit APIs, batch processing solutions, and data pipelines.
Domain
Financial Services / Credit Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Troubleshooting, automation scripting, cloud platform management, incident response, API support, batch processing, data pipeline management, observability, ITSM tools, project management tools
Preferred skills
Credit industry knowledge, Site Reliability Engineering (SRE), dashboarding, client-facing technical engagement, knowledge management, CI/CD workflows
Technologies
Google Cloud Platform (GCP), Jira, BMC Remedy, Grafana, Splunk, Harness
Responsibilities
Support 24/7 operational readiness, drive operational excellence initiatives, partner with teams to maintain SLAs/SLEs, reduce manual effort through automation, improve observability and incident response, provide Tier 1/2 technical support, lead customer onboarding support, coordinate issue resolution, create technical documentation
Seniority
Mid-level, hands-on IC