Senior Production Support Engineer
Core
Maintain high availability of IT systems and infrastructure hosting critical financial index platforms and applications.
Role type
Senior Production Support Engineer (SRE)
Builds
Production IT systems for S&P Dow Jones Indices index platforms
Domain
Financial Services / Index Platforms / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cloud platforms (AWS ECS, S3, CloudFront), Monitoring/Observability (Datadog, Dynatrace), Database technologies (PostgreSQL, Oracle PL/SQL), Scripting (Shell, Python), Networking protocols (TCP/IP, IP addressing), Large dataset handling (Equity, Commodities, Forex, Futures, Options), ITSM tools (ServiceNow, PagerDuty)
Preferred skills
SRE certifications, Observability best practices, Financial Services domain knowledge (Index/Benchmarks, Asset Management), Mentoring junior staff
Technologies
AWS, Datadog, Dynatrace, PostgreSQL, Oracle, ServiceNow, PagerDuty, Shell, Python
Responsibilities
Lead incident response and root cause analysis, Develop automation frameworks for deployment and monitoring, Collaborate on SRE best practices (SLOs, error budgets), Monitor system performance and capacity planning, Drive continuous improvement initiatives
Seniority
Senior, hands-on IC with leadership