Senior Manager, Service Engineering
Core
Evolving Service Management team to move beyond support and operations, owning availability, performance, and scalability of critical financial market services.
Role type
Senior Manager, Service Engineering (IC with management responsibilities)
Builds
Scalable, reliable, and performant financial market services and cloud infrastructure
Domain
Financial markets infrastructure and data
Deliverable
production ML models | product features | infrastructure
Required skills
System reliability engineering, automation scripting (Shell/Python), Infrastructure as Code (Terraform), Cloud platform management (Azure/AWS/GCP), Container orchestration (Docker/Kubernetes), Observability (Datadog/Dynatrace), CI/CD pipeline management, Incident response and root cause analysis, Git workflows
Preferred skills
DevOps concepts, Algorithms and data structures, Identity and access management, Application security, Relational databases (Azure)
Technologies
Terraform, Datadog, BigPanda, EntraID, Azure, AWS, GCP, Docker, Kubernetes, Shell, Python
Responsibilities
Maintain Service Level Objectives for system availability, latency, and health; Write automation to scale systems and recover from service issues; Partner with development teams to improve reliability and release velocity; Participate in on-call rotations and postmortems; Perform architectural reviews for cloud migration projects; Configure observability dashboards and metrics
Seniority
Senior, hands-on IC with management scope