Business Analyst I (Salesforce)
Core
Support S&P Global's critical Salesforce CRM system for Order-to-Cash operations, ensuring continuous improvement and operational excellence.
Role type
Salesforce Business Analyst (Order-to-Cash)
Builds
Operational excellence in Commercial Operations via CRM enhancements and process improvements
Domain
Financial Services / CRM / Order-to-Cash
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce platform knowledge, root cause analysis, incident management, technical documentation, Agile basics, development environment familiarity
Preferred skills
Salesforce Admin certification, Bachelor's degree in technology
Technologies
Salesforce, CRM, Order-to-Cash systems
Responsibilities
Collaborate with end users and development teams to drive CRM execution; analyze technical solutions to identify operational improvements; manage and resolve critical incidents and escalations; create technical documentation and Knowledge Base articles; monitor user feedback and suggest improvements to Scrum teams; understand end-to-end solution architecture and integrations
Seniority
Entry Professional, 2 years total experience