Business Analyst I (Salesforce)
Core
Support S&P Global's critical Salesforce CRM system for Order-to-Cash operations, ensuring continuous improvement and operational excellence.
Role type
Business Analyst I (Salesforce)
Builds
Operational excellence in Commercial Operations via CRM enhancements and process quality improvements.
Domain
Financial Services / CRM / Order-to-Cash
Required skills
Salesforce platform knowledge, Agile best practices, development environment understanding, testing processes, root cause analysis, technical documentation, incident management, workflow facilitation, end-to-end solution understanding, AI/automation experimentation
Preferred skills
SFDC Admin certification, Bachelor's degree in technology
Technologies
Salesforce, Order-to-Cash (OTC), CPQ, Scrum
Responsibilities
Support CRM system for ongoing excellence, collaborate with end users and development teams, analyze technical solutions and identify improvement areas, manage and resolve critical incidents and escalations, create technical documentation and Knowledge Base articles, ensure effective execution of month-end close process, supervise activities between resources, monitor user feedback and provide suggestions to Scrum teams, understand end-to-end solutions and integrations, bring AI and automation to the team
Seniority
Junior, hands-on IC
