Sr. Manager, Customer Value
Core
Drive customer profitability and deal governance by defining segmentation, sizing profitability levers, and managing the deal desk process from kickoff to contract signature.
Role type
Sr. Manager, Customer Value (Profitability & Deal Governance)
Builds
Data-driven customer strategies and standardized deal review processes
Domain
Healthcare / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic sales management, financial acumen, analytical modeling, contract strategy, margin review framework design, cross-functional leadership, dashboarding tools, Microsoft Office/PowerBI
Preferred skills
Healthcare procurement processes, contract lifecycle management
Technologies
PowerBI, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Responsibilities
Define customer segmentation linked to margin dollars; Size profitability levers by customer; Own deal desk processes including kick-offs and reviews; Track and define profit improvement metrics; Conduct Quarterly Business Reviews with data-driven insights; Advise regional sales leadership on opportunities and risks
Seniority
Senior, hands-on IC with team leadership
