Sr Manager - Consumer Lending Client Success
Core
Manage post-sale relationships with North American lenders to drive adoption, operational stability, and revenue growth for FICO Score solutions.
Role type
Senior Manager, Client Success (B2B Software)
Builds
FICO Score credit scoring solutions and analytics platforms
Domain
Consumer lending, credit risk analytics, B2B software
Deliverable
production ML models
Required skills
Post-sale client relationship management, commercial agreement and licensing expertise, revenue data analysis, cross-functional stakeholder management, change management, contract compliance
Preferred skills
Advanced degree, executive-level communication, matrixed environment experience
Technologies
FICO Score, analytics software, credit scoring systems
Responsibilities
Own day-to-day post-sale client relationships, maintain existing revenue through adoption and usage optimization, identify and mitigate renewal risks, analyze usage and transactional data for revenue impact, support expansion and upsell motions, communicate new product features, manage billing discrepancies, capture client feedback for product roadmap
Seniority
Senior, hands-on IC with management responsibilities