Customer Service Representative (Fixed term 12 Months)
Core
Deliver exceptional customer service and support across phone, email, and chat channels for ResMed products, services, warranties, and order processing.
Role type
Customer Service Representative (Fixed term)
Builds
Customer satisfaction and operational efficiency for medical device and supply customers
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Customer service, order processing, data entry, ticketing systems, English language, computer literacy
Preferred skills
Healthcare experience, CRM usage, technical support knowledge
Responsibilities
Respond to customer enquiries across multiple channels, process orders for medical supplies, create and maintain customer account records, document interactions in ticketing systems, escalate technical issues, provide performance metrics to management
Seniority
Entry-level to Junior, individual contributor