Support Agent (Freelance, Night Shifts)
Remote · from SwitzerlandFreelance / independent contractor
Core
Provide reliable, high-quality customer assistance to users of an international digital learning platform via email, handling inquiries, troubleshooting, and payment requests.
Role type
Freelance customer support agent
Builds
Customer support operations for a digital learning platform
Domain
EdTech / Digital Learning
Deliverable
client delivery
Required skills
Email communication, technical troubleshooting, payment processing, documentation management, process improvement
Preferred skills
Customer retention experience, English B1+ proficiency, adaptability to night shifts
