Salesforce Senior Business Analyst & Administrator - Scores
Core
Senior Salesforce Business Analyst & Administrator serving as the connective tissue between business intent and technical delivery for FICO's B2B Scores business, migrating from siloed tools to a shared enterprise Salesforce instance.
Role type
Senior IC Salesforce Business Analyst & Administrator
Builds
Enterprise Salesforce instance for B2B Scores go-to-market motion, including AI-assisted workflows, Agentforce automation, and agentic workflows.
Domain
Financial Services / Credit Scoring / Big Data Analytics
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce business analysis, Salesforce administration, requirement translation, solution design, AI tool usage (Claude/Copilot/ChatGPT), agile user story authoring, testing discipline, data governance, data structures knowledge
Preferred skills
Credit scoring or credit bureau industry experience, Salesforce certifications (Platform Admin, App Builder, Agentforce, Data 360)
Technologies
Salesforce, Agentforce, Jira, Snowflake, Oracle EBS, Conga CLM, OneStream
Responsibilities
Translate business needs into well-architected requirements and solution designs using AI tools; Review and refine user stories and acceptance criteria; Lead analysis and solution-shaping for migrating go-to-market motion; Own target-state solution design and partner with developers; Identify and design AI-powered automation and agentic workflows; Lead testing strategy including system integration and UAT; Provide ongoing production support and manage enhancement/defect backlog; Partner with stakeholders on process improvements across enterprise systems.
Seniority
Senior, hands-on IC
