211537 / Salesforce Analyst
Core
End-to-end delivery and smooth operations of CRM capabilities, bridging business stakeholders, project management, development, and BI teams to implement Salesforce solutions.
Role type
Senior Salesforce Business Analyst / Administrator
Builds
Salesforce implementations (Sales Cloud, Service Cloud, Marketing Cloud, Wave Analytics) and operating models for new requests
Domain
CRM / Salesforce Platform / Cloud Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Requirements elicitation, Salesforce configuration, Business process modeling, Data integrity management, Technical architecture diagramming, User acceptance test planning, Agile methodology, Prototype building
Preferred skills
Custom development on Force.com, Lightning Experience components, Experience with Sales/Service/Marketing/Wave clouds
Technologies
Salesforce.com, Sales Cloud, Service Cloud, Marketing Cloud, Wave Analytics Cloud, Force.com, Lightning Experience
Responsibilities
Lead discovery and collaborative requirements reviews; Maintain and enhance data integrity through design and security; Identify and inventory customer process pain points; Perform rapid analysis and decomposition of complex business information; Build and demonstrate prototypes in validation/sandbox environments; Act as liaison between technical teams, testing teams, and business stakeholders
Seniority
Senior, hands-on IC