Senior Consultant, NICE CXone
Core
Senior Engineer responsible for the overall development, testing, and delivery of the NICE CXone software platform, implementing solutions for contact center technologies.
Role type
Senior IC machine-learning engineer (audio)
Builds
NICE CXone software platform features and custom implementations
Domain
Contact Center as a Service (CCaaS) / Omnichannel technologies
Deliverable
production ML models
Required skills
NICE CXone implementation, IVR/ACD, VoIP, Email, SMS, Chat systems, C#, ASP.NET, JavaScript, Python, Java, C++, enterprise CCaaS architecture, network infrastructure, system analysis, project management
Preferred skills
NICE CXone and UC environments experience, process automation, executive stakeholder presentation, industry certifications
Technologies
NICE CXone, CXone Studio, C#, ASP.NET, JavaScript, Python, Java, C++