CX Analyst
Hybrid
Core
Own and champion the Voice of Client programme using research, data, and client insights to identify opportunities to improve the client journey experience.
Role type
Client Experience Analyst
Builds
Actionable recommendations and better service experiences for clients
Domain
Legal services / Client experience
Deliverable
dashboards & analysis
Required skills
Human-centred design methods, client feedback analysis, journey mapping, service experience design, data analysis
Preferred skills
Law firm experience
Responsibilities
Conduct research activities (interviews, surveys, usability testing), create insights and artefacts, map and improve end-to-end service experiences, work with teams to turn feedback into recommendations
Seniority
Individual Contributor
