Customer Experience Lead- Washington, DC
Core
Lead executive briefing programs and customer experience initiatives at HP's Washington D.C. Customer Welcome Center, serving high-value customers and partners.
Role type
Senior Customer Experience Lead (Executive Engagement)
Builds
Executive briefing programs, customized customer experiences, and strategic account support
Domain
IT Hardware & Services (Print, Personal Systems, Hybrid Working, Video Conferencing)
Deliverable
product features
Required skills
Executive briefing management, technical subject matter expertise, presentation and storytelling, project management, stakeholder coordination, KPI monitoring, briefing material development
Preferred skills
Consultative selling, public sector customer experience, additional languages
Technologies
HP Print, Personal Systems, Hybrid Working, Video Conferencing, Solutions and Services
Responsibilities
Plan and facilitate executive briefings from request to follow-up; Present and tailor content to introduce showcase solutions; Perform product demonstrations; Manage briefings for strategic accounts and major revenue deals; Coordinate with internal teams to gather SMEs and materials; Develop briefing schedules and distribute materials; Capture customer feedback and implement improvements; Monitor CWC KPIs and execute traffic programs
Seniority
Senior, hands-on IC
