CCC MPS VAS Technical Solutions Representative - Italian speaker
Core
Independently resolve complex hardware and software technical issues for customers while guiding them proactively and mentoring lower-level roles.
Role type
Senior Technical Solutions Representative (Customer Support)
Builds
Customer trust and resolution for mission-critical support services
Domain
IT Infrastructure & Hardware Support
Deliverable
client delivery
Required skills
Root cause analysis, Active Directory, Linux, Microsoft Azure, ServiceNow, Scripting, Windows Servers, Desktop Support, IT Service Management
Preferred skills
Agile Methodology, Automation, Computer Science knowledge
Technologies
ServiceNow, Microsoft Azure, Linux, Windows 10, Windows Servers, Active Directory
Responsibilities
Resolve complex technical problems related to hardware and software; Perform root cause analysis of outages and trends; Mentor lower-level roles; Coordinate departmental work and lead complex requests; Establish trusted relationships with technical users across customer accounts.
Seniority
Senior, hands-on IC with mentorship responsibilities