Customer Onboarding Manager
Core
Own the first 60 days of the customer journey, ensuring seamless implementation and successful product launch for new Podium accounts.
Role type
Customer Onboarding Manager
Builds
Customer implementations and platform adoption
Domain
SaaS / Customer Success
Required skills
Project management, client-facing communication, training facilitation, CRM management, integration coordination, data analysis, organizational skills
Preferred skills
Salesforce, Gainsight, SMB customer experience, process improvement, technical implementation
Responsibilities
Lead end-to-end onboarding and implementation for new accounts, coordinate product setup and integrations, conduct tailored onboarding sessions and team trainings, manage onboarding escalations, maintain project tracking in CRM, partner with Sales and Customer Success for handoff
Seniority
Mid-level, hands-on IC