Large Format Mid Volume Latex ATS Manager
Core
Lead North America technical support teams and operating models for Large Format Mid Volume Latex products, managing escalations, partner enablement, and cross-functional feedback loops.
Role type
Senior Manager, Technical Support Operations
Builds
Large Format Mid Volume Latex support services and operating models
Domain
Industrial Printing / Large Format Latex
Required skills
People management, Technical support operations, Escalation governance, Cross-functional influence, Data-driven decision making, Change leadership, NPI feedback, Talent development, Remote support management, Partner enablement
Preferred skills
Large Format Latex portfolio experience, Competency center leadership, Service entitlement knowledge, Matrixed global business experience, Transformation leadership
Technologies
Case management systems, Digital support tools, AI-enabled support platforms, Knowledge management systems
Responsibilities
Lead North America ATS teams and remote support alignment; Govern complex and executive-visible escalations; Translate field issues into actionable product feedback; Drive operational improvement using service metrics; Build technical capability through workforce planning and training; Lead change across processes and cross-functional structures.
Seniority
Senior, hands-on IC
