Configuration Operations Team Lead
Core
Manage a designated technology area or customer group with moderate risk and complexity, resolving technical incidents and implementing solutions to meet customer requirements.
Role type
Senior IC technical operations lead
Builds
Customer service solutions and technical support for designated technology areas
Domain
IT Operations / Technical Support
Required skills
Technical Support, Customer Relationship Management, Operating Systems, Process Improvement, Technical Training, Key Performance Indicators (KPIs), Automation, Technical Services
Preferred skills
ITIL Certifications, Chemistry, Electrical Engineering, Electromechanics, Electronics, Field Service Management, Preventive Maintenance, Test Equipment
Responsibilities
Resolve technical incidents independently, formulate solutions for customers, identify opportunities for service revenue growth, maintain senior-level relationships, develop written reports and recommendations, provide technical consultation during contract renewals.
Seniority
Mid-level, hands-on IC
