Technical Support Engineer
Core
Independently resolve moderately complex technical issues involving hardware and software for customers using established protocols.
Role type
Technical Support Engineer (IC)
Builds
Customer solutions and service delivery
Domain
IT Infrastructure & Enterprise Support
Deliverable
client delivery
Required skills
Active Directory, Linux, Microsoft Azure, Microsoft Windows 10, Windows Servers, Scripting, ServiceNow, IT Service Management, Issue Tracking, Computer Hardware, Operating Systems, Desktop Support
Preferred skills
Automation, Agile Methodology, Technical Support
Technologies
ServiceNow, Microsoft Azure, Microsoft Office 365, Linux, Active Directory
Responsibilities
Resolve moderately complex technical problems via incoming interactions and proactive notifications; Provide comprehensive responses on product features, specifications, and repairs; Assist customers to mitigate or prevent problems; Collaborate with programmers, QA testers, and managers to ensure project outcomes; Align work with global strategies to implement process improvements.
Seniority
Mid-level, independent contributor