Communications & People Engagement Lead
Core
Strategic partner shaping organizational culture, driving employee engagement, and enabling change adoption across a globally distributed Customer Care Centers workforce.
Role type
Senior IC Communications & People Engagement Lead
Builds
Integrated communication strategies, employee engagement programs, change management plans, and internal advocacy initiatives
Domain
Global Customer Care / Human Resources / Organizational Development
Deliverable
dashboards & analysis
Required skills
Strategic communications planning, executive storytelling, change management, employee engagement strategy, data-driven sentiment analysis, cross-functional stakeholder management, global program execution
Preferred skills
Visual storytelling, video production, podcast creation, employee listening program design, conflict resolution, cultural inclusion initiatives
Technologies
Social and collaboration platforms, survey tools, sentiment analysis software
Responsibilities
Develop and execute integrated communications strategies aligned to business priorities; Create executive-level messaging and manage end-to-end communication channels; Design and implement employee engagement and recognition programs; Lead change communication workstreams and manage adoption of transformation initiatives; Partner with HR and leadership to improve employee experience and translate feedback into action
Seniority
Senior, hands-on IC
