ASPIRE GSC – ServiceNow Architect
Core
Designing and implementing enterprise-level ServiceNow solutions, ensuring platform scalability, security, and alignment with ITIL best practices while driving automation and AI-native initiatives.
Role type
Senior ServiceNow Architect
Builds
ServiceNow platform instances, service management solutions, and AI capabilities for internal operations and external customers
Domain
IT Service Management (ITSM) / Enterprise Software Architecture
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architectural design, ITIL framework, stakeholder leadership, process re-engineering, solution delivery, technical roadmap planning, pre-sales support, consultancy delivery, platform governance, team mentorship
Preferred skills
Agentic AI development, cross-module expertise, gap analysis, bid response creation, partner registration management
Technologies
ServiceNow, AWS, Microsoft, Oracle, Red Hat, OutSystems, Snowflake
Responsibilities
Design and implement service management solutions in ServiceNow; Collaborate with stakeholders to transform business problems into ServiceNow solutions; Drive process definition, re-engineering, and automation; Contribute to technical roadmap and implementation plans; Facilitate integration of ServiceNow with other platforms; Design and deploy Agentic AI capabilities; Provide technical leadership and mentorship to team members
Seniority
Senior, hands-on IC with strategic oversight