Service Delivery Manager Managed Services med affärsansvar
Core
Service Delivery Manager with business ownership responsibility for Managed Services in Cloud, Cyber Security, and IT infrastructure.
Role type
Senior Service Delivery Manager with business development focus
Builds
Managed Services delivery for enterprise clients
Domain
IT Services / Managed Services / Cloud / Cyber Security
Required skills
P&L management, SLA governance, business development, change management, strategic customer dialogue, outsourcing contract management, financial forecasting, cross-team leadership
Preferred skills
International delivery organization experience, additional sales experience
Technologies
ITIL, Cloud platforms, Cyber Security tools
Responsibilities
Ensure delivery quality, customer satisfaction, and SLA compliance; Monitor economics, forecasts, and profitability; Develop customer relationships and translate needs into long-term plans; Drive upselling and contribute to proposal work and contract negotiations.
Seniority
Senior, hands-on IC with business ownership
