Program Manager, Product Services
Core
Own the end-to-end lifecycle of HP Indigo service offerings, translating customer needs into service roadmaps and ensuring operational performance across North and South America.
Role type
Senior Program Manager, Product Services
Builds
HP Indigo service offerings and solutions for print customers
Domain
Printing hardware services and global operations
Deliverable
product features
Required skills
Lifecycle & Portfolio Management, P&L Management, Cross-functional team leadership, Customer escalation management, Process improvement, Strategic planning
Preferred skills
MBA or technical master's degree, Experience with complex hardware/software products, Prior experience at HP or large matrixed organizations
Technologies
Microsoft Project, Monday.com, CRM systems
Responsibilities
Define and track service value propositions and success metrics, Lead delivery of large service programs and customer deployments, Manage P&L performance for assigned service lines, Lead cross-functional, geographically distributed teams, Resolve customer escalations end-to-end, Identify expansion and upsell opportunities
Seniority
Senior, hands-on IC with strategic scope