Staff Program Manager - Services Business Process Automation
Core
Own the Services Business Process Automation (BPA) function, including the Service Lifecycle Management (SLM) platform, Business Intelligence reporting, and integration with customer IT/OT ecosystems.
Role type
Staff Program Manager (Services Business Process Automation)
Builds
SLM platform, BI reporting layer, and enterprise application integrations for industrial services
Domain
Industrial robotics, field service, and advanced manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale CRM/SLM/ERP deployment leadership, cross-functional program management, program governance, vendor management, budget accountability, stakeholder communication
Preferred skills
Mechatronics/robotics industry experience, Agile (SAFe/Scrum/Kanban), PMO tooling (MS Project/Jira/Smartsheet), BI architecture expertise
Technologies
SLM platforms, BI architectures, enterprise integration patterns, MS Project, Jira, Smartsheet
Responsibilities
Define and evolve the BPA roadmap, translate digitalization objectives into time-phased programs, lead cross-functional software deployments, manage program governance and risks, champion Lean First KPIs, manage vendor relationships and build-vs-buy decisions
Seniority
Senior, hands-on IC with strategic ownership
