VP Customer Success and Growth
Core
Define and execute a global customer success strategy to ensure customers maximize value from Kornit's products and services, driving retention and revenue expansion.
Role type
VP Customer Success and Growth (Senior Leadership)
Builds
Global customer success operations, regional execution plans, and customer growth strategies for Kornit's capital equipment.
Domain
B2B Capital Equipment / Industrial Printing
Required skills
Strategic planning, budget management, global team leadership, customer retention strategies, revenue expansion, data analytics, cross-functional collaboration, stakeholder influence
Preferred skills
MBA, experience in capital equipment service, matrix organization leadership
Technologies
CRM systems, data analytics platforms, customer experience platforms
Responsibilities
Develop and implement global customer success strategy; oversee regional customer success teams; manage global budget and KPIs; partner with Sales and Product to drive retention and upsell; lead customer training and knowledge base development; report strategic insights to senior leadership.
Seniority
Executive (VP), Strategy & Mentorship (via careerplan.io/jobs/11-00F-85-07A-vp-customer-success-and-growth-at-kornit-digital)
