Customer Delivery Manager (CDM) - Managed Print Services (MPS)
Core
Support strategic contributions and manage routine operational issues for Managed Print Services (MPS) customers.
Role type
Junior Customer Delivery Manager (IC)
Builds
Service delivery plans and standard practices for MPS
Domain
IT Services / Managed Print Services
Deliverable
client delivery
Required skills
Customer Relationship Management, Service Delivery Management, Tracking & Reporting, Cost Control, Risk Identification, Project Coordination, Process Improvement, Problem Solving, Business Acumen, Change Management
Preferred skills
ITIL/ITSM knowledge, Sales or Marketing background
Technologies
ITIL/ITSM frameworks
Responsibilities
Assist in developing positive operational relationships with customers; Serve as a point of contact for routine operational issues; Track and report on service delivery performance; Help monitor expense targets and support cost controls; Assist in identifying and managing risks for low-risk projects; Participate in the development of service delivery plans; Collaborate with cross-functional teams for seamless service delivery; Assist in measuring and reporting KPIs; Support continuous improvement initiatives.
Seniority
Junior, 0-2 years experience
