HP.com Canada Store Bilingual Customer Service Agent
Core
Provide bilingual customer support via phone, email, and chat for HP's direct-to-consumer and SMB ecommerce orders, resolving issues related to products, warranties, and consumer rights.
Role type
Bilingual Customer Service Agent
Builds
Customer satisfaction and order resolution for HP's personal computing, printing, and software portfolio
Domain
Consumer electronics and IT infrastructure
Deliverable
client delivery
Required skills
Verbal communication, written correspondence, customer relations expertise, knowledge of operating systems software, presentation skills, knowledge of consumer rights and warranty laws
Preferred skills
Experience in PC or electronics industry, experience in voice/email/chat support channels, experience in ecommerce order support
Technologies
Operating systems software
Responsibilities
Solve common business issues using intermediate subject matter knowledge, evaluate unique circumstances to make recommendations, follow established guidelines and interpret policies
Seniority
Mid-level individual contributor
