Customer Administration I
Core
Providing global online support for Avid's webstore, handling product inquiries, billing, orders, returns, and refunds for creators in film, TV, music, and broadcast.
Role type
Customer Support Specialist (eCommerce)
Builds
Avid Webstore customer experience
Domain
Media & Entertainment Technology
Deliverable
client delivery
Required skills
eCommerce support, helpdesk software, remote support tools, MS Office, English fluency, problem-solving, time management, customer patience, escalation management
Preferred skills
Avid technology passion, knowledge base content creation
Technologies
helpdesk software, remote support tools, MS Office
Responsibilities
Answering customer queries via web, chat, and phone; assisting with billing and credit card transactions; processing cancellations, returns, and refunds; creating knowledge-based content; ensuring customer satisfaction.
Seniority
Entry-level to Junior, hands-on IC
