Indigo Remote Technical Expert
Core
Senior technical expert resolving moderate to complex hardware and software issues for internal/external businesses and end users, while architecting innovative solutions and mentoring staff.
Role type
Senior IC technical support expert (hardware/software)
Builds
Production support solutions and architectural designs for HP services
Domain
IT Services / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Hardware troubleshooting, Software troubleshooting, Root Cause Analysis, Scripting, SQL, Python, Java, Linux, Unix, TCP/IP, AWS, SaaS, Excel, PowerPoint, Project Management, Data Analysis, Architecture Design, Cross-functional collaboration, Mentoring
Preferred skills
ITIL Certification
Technologies
Amazon Web Services, Linux, Unix, Java, Python, SQL, TCP/IP, SaaS
Responsibilities
Provide real-time case troubleshooting for Remote Support Engineers; Interface with Field Service Engineers and Regional Specialists to reduce silos; Prepare and present training and tech debriefs; Resolve moderate to complex technical problems across hardware and software; Architect, deploy, manage, and integrate solutions within specific environments; Lead and represent the organization at customer visits, industry conferences, and vendor meetings; Collaborate cross-functionally to prevent/minimize issue occurrences; Mentor lower-level employees.
Seniority
Senior, hands-on IC with mentorship responsibilities
