Unit Head - Incident & Support VSI
Core
Lead the global Workshop Suite (tWS) Incident and Support organization to ensure stable operation of digital tools for TRATON's service network.
Role type
Unit Head (Manager) for Incident & Support
Builds
Global support capability for Workshop Suite (tWS) digital transformation
Domain
Automotive / Transportation / IT Operations
Required skills
Leadership, coaching, technical support, service delivery, IT operations, cross-functional collaboration, incident management, problem management, data-driven culture, system improvement
Preferred skills
Engineering or IT background, experience in complex organizations
Technologies
Workshop Suite (tWS), monitoring tools, trend analysis platforms
Responsibilities
Lead and develop a team of Incident Managers and technical specialists; Own and improve global support delivery; Ensure stable operation of tWS; Establish proactive, data-driven culture; Drive efficient incident and problem management; Translate incident learnings into system improvements; Build collaboration across development, IT, suppliers, and markets
Seniority
Manager, hands-on leadership
