Internal Customer Support Specialist
Core
Drive and own complex internal and external support cases from first contact to sustainable resolution, acting as a central link between Sales, Operations, Supply Chain, and external partners.
Role type
Senior IC Internal Customer Support Specialist / Case Coordinator
Builds
Sustainable solutions for technical, order management, and payment-related issues
Domain
Manufacturing/Logistics / B2B Customer Support
Deliverable
client delivery
Required skills
End-to-end case ownership, CRM/ticketing systems (Salesforce, Zendesk, ServiceNow), Order-to-Cash processes, Supply Chain knowledge, Cross-functional coordination, Root cause analysis
Preferred skills
Technical product knowledge, Payment/invoice flow understanding, After-sales service experience, Process improvement
Responsibilities
Handle complex support cases across technology, order management, and payments; Coordinate solutions between Sales, Operations, Supply Chain, and external actors; Collaborate with After-sales/Service and Spare Parts teams; Identify recurring problems and improve internal support processes