Customer Onboarding Specialist
Core
Own the full customer onboarding journey from kickoff to go-live and follow-up, ensuring technical setup and actual product adoption.
Role type
Customer Onboarding Specialist (B2B SaaS)
Builds
Onboarding processes and product configurations for funeral service software clients
Domain
B2B SaaS / Funeral services industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer onboarding management, process structuring, product configuration, go-live activation, CRM management, Jira usage, customer education, cross-functional collaboration
Preferred skills
Experience with B2B SaaS onboarding, handling multiple parallel cases, technical explanation skills, Salesforce experience, Norwegian customer experience
Responsibilities
Assess new customer conditions and complexity to select the right onboarding setup, lead structured onboarding meetings, drive work towards go-live, identify and escalate blockers, update CRM and Jira, capture friction points for process improvements, educate customers for independence after go-live
Seniority
Individual Contributor, mid-level
