Digital Product Manager - CRM
Core
Own the digital product vision, strategy, and roadmap for Volvo Trucks' CRM capabilities to strengthen customer relationships and improve commercial performance.
Role type
Digital Product Manager (CRM)
Builds
Digital CRM products and capabilities for Volvo Trucks customers, dealers, and sales organizations
Domain
Automotive / Transportation / Customer Relationship Management
Deliverable
product features
Required skills
Digital product management, product ownership, agile product development, cross-functional leadership, data-driven decision making, OKRs, CRM strategy, customer lifecycle management, Salesforce platform expertise
Preferred skills
Experience with Medallia, commercial processes, emerging technologies
Technologies
Salesforce (Sales Cloud, Marketing Cloud, Experience Cloud), Medallia
Responsibilities
Define and drive CRM digital product vision, strategy, and roadmap; Identify opportunities to improve customer engagement and sales effectiveness; Partner with Marketing, Sales, and Digital teams; Leverage Salesforce capabilities and data to create value; Support successful releases and adoption
Seniority
Mid-Senior, hands-on IC